Privacy statement

RAILNSCALE, established in Helmond, the Netherlands, is responsible for the processing of personal data as shown in this privacy statement.

Personal data that we process
RAILNSCALE processes your personal data by using our services and/or by providing them to us. Below is an overview of the personal data we process:

  • When you visit our website:
    – IP address
    – Location data: country from which you visit our website
    Our website is hosted by (Automattic, Inc.), and they generate information on the basis of this personal information about, for example, the number of unique visitors, from which countries our visitors come, which pages they visit, and so on. See also the information about cookies, later in this privacy statement.
  • If you subscribe to news items via our website:
    – E-mail address
    – Account name if you use that account to subscribe
    This information is only used to send you automated e-mails of products or news items published by us.
  • If you contact us via a contact form on our website:
    – First and last name
    – E-mail address
    – IP address
    – Other personal data that you provide yourself
    If you fill in a contact form, the information you provide will be provided to us. Automatically the IP address is also transmitted.
  • If you contact us in other ways, for example by e-mail:
    – First and last name
    – E-mail address
    – Other personal data that you provide to us yourself

Personal data processed by Shapeways
If you order products from us, you do so at DM-Toys, Modellbahn Union, or Shapeways. These firms 3D-print the product for you and arrange the payment and shipping of the product. RAILNSCALE receives from these firms an overview of all products sold. This overview does not state who the buyer is of the product. If you have created an account with Shapeways, we will send you an e-mail from Shapeways with the RAILNSCALE products you have ordered and a link to your account name. For example, we can send you a message via your account at Shapeways.
DM-Toys, Modellbahn Union and Shapeways proces personal data when you visit their website, create an account or make an order. Here you can find the privacy statements of DM-Toys, Modellbahn Union, and Shapeways.

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us and we will delete this information.

For what purpose and on what basis we process personal data
RAILNSCALE processes your personal data for the following purposes:

  • Sending news or changes about our products, our services or our company, if you have signed up for it.
  • Contact you if necessary to carry out our services.
  • Analyze your behavior on the website in order to improve the website and to offer advertisements.

No automated decision-making
RAILNSCALE does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without a person (for example a RAILNSCALE employee) sitting between them.

How long we store personal data
RAILNSCALE does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected.

  • If you have subscribed to news items from our website, we will retain the personal data as long as you are a subscriber. Once you unsubscribe your personal data will be destroyed.
  • Personal data provided to us in correspondence or via a contact form will be destroyed by us as soon as we no longer need them. For example, once a question you have asked has been answered satisfactorily.

Sharing personal data with third parties
RAILNSCALE will not sell your information to third parties and will only provide this information if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. RAILNSCALE remains responsible for these processing operations.

Cookies, or similar techniques, that we use
RAILNSCALE uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. RAILNSCALE uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website work well and to optimize it. In addition, we place cookies that keep track of your browsing habits so that we can offer customized content and advertisements.

On your first visit to our website we have already informed you about these cookies and asked permission for their placement. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

Our website is hosted by (Automattic, Inc.). They give a good explanation on their website of the different types of cookies that are used:

View, modify or delete data
You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by RAILNSCALE and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you.

You can send us a request for inspection, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data (our address details can be found on this page).

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and identification number black in this copy. This is to protect your privacy. We respond as quickly as possible, but in any case within four weeks, at your request.

RAILNSCALE would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This is possible via their website.

How we protect personal data
RAILNSCALE takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact us.

This is a translation of our Dutch privacy statement. In the event of a dispute regarding this privacy statement, the original Dutch text shall prevail.